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Shipping policy

At FigureArt Store, we take great care to ensure your collectibles are delivered safely and in a timely manner. Please review our shipping and delivery terms before placing your order.

1. Order Processing

  • All orders are subject to product availability.

  • If an item is out of stock, we will ship the available items first and the remaining items as soon as they become available.

  • Processing times may vary depending on whether the product is in stock or a pre-order. Estimated timelines will be displayed at checkout or communicated via email.

2. Shipping Costs

  • Shipping costs are non-refundable.

  • Charges are calculated based on the weight, dimensions, and destination of your order.

  • For stock items, shipping charges will be displayed at checkout before you complete your purchase.

  • Additional charges may apply for oversized or multiple-box orders.

3. Delivery Timeframes

  • Delivery times vary depending on your location, destination, and carrier practices.

  • Orders may arrive in multiple shipments if more than one item is purchased.

  • While we aim to meet estimated delivery dates, delays caused by customs, carrier operations, or unforeseen events are outside our control.

  • We work with trusted courier partners. The specific courier used may vary depending on the destination, package size, and service availability.

4. Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.

  • Customers are responsible for paying all applicable taxes, duties, and customs fees related to their order.

5. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 5 days of delivery and provide clear photos of the packaging and product.

  • If your package is lost during shipment, you will be eligible for a full refund or replacement.

6. Once Shipped

  • Once an order has been shipped, cancellations and refunds are no longer possible.

  • Tracking information will be provided once your order has been dispatched.

7. Contact Us

For shipping inquiries, please contact us:
📧 sales@figureart.store
⏱ We aim to respond within 24–48 business hours.